Everything you need to know about ArklyTech. Can't find what you're looking for? Contact us.
No. The bot runs inside Telegram (iOS, Android, desktop, web). The Manager Portal is a mobile-optimized web app at app.arklysolutions.com/portal — add it to your home screen for an app-like experience with offline access and bottom navigation. No app store required.
You get 7 days of full access to every feature — no credit card needed. After the trial, device lookup (5/day), browsing, and safety tips stay free. AI troubleshooting, voice support, photo detection, system guides, job tracking, and reference guides require a subscription.
English, Spanish, French, Portuguese, Chinese, and Japanese. All menus, commands, and device content are translated on-the-fly.
ArklyTech requires an internet connection since it runs through Telegram. However, device info loads quickly even on slow connections since it's text-based.
362 devices and 14 system platforms from 73 brands including Mercury, HID, Schlage, Von Duprin, Ubiquiti, Avigilon, Brivo, Gallagher, Salto, Genetec, dormakaba, Aiphone, Verkada, Suprema, ZKTeco, and more. New devices are added regularly, and you can suggest devices or systems using the /suggest command.
Use /suggest to submit a device request — our team reviews suggestions regularly. You can also ask the AI general access control questions without a specific device.
Yes. Use the /suggest command to submit a device or system request. Our team reviews suggestions regularly and adds new entries to the knowledge base.
Yes. Send a voice note describing your issue and the bot transcribes it automatically, then routes it to AI support or device lookup.
Yes — the /training command includes curated NICET ESS study resources covering all 4 certification levels, exam prep videos, and links to the official candidate handbook.
Describe your issue in plain language. The AI searches 37,000+ chunks of manufacturer documentation, then walks you through a step-by-step solution with terminal-level wiring details.
Yes. No contracts, no commitments. Cancel your subscription at any time and you won't be charged again.
Subscribe to a multi-user plan, then use /invite to generate a link for your team. Each tech taps the link to activate their account under your subscription. Seat limits are enforced per plan.
You keep access to device lookup and browsing for free. AI support, voice messages, photo detection, wiring diagrams, and stock inventory require a paid subscription.
Yes. Upgrade or downgrade anytime from your subscription dashboard. Changes take effect on your next billing cycle.
Yes. API keys are encrypted, inputs are sanitized, webhook communications are signature-verified, and you can delete all your data anytime with /deleteme.
Only if you choose. When starting a job, you pick a contact to receive live updates. No one else sees your activity unless you share it.
Send /deleteme in the bot. All your data — favorites, job history, conversation history, and subscription info — is permanently removed.
AI conversation history is saved to your account so you can review past sessions. You can archive or delete conversations from the portal's AI Support page. We never share your conversations with third parties.